Gili18 Privacy Policy

1 Information We Collect

When you use gili18, we collect several categories of information depending on how you interact with the platform.

Information you provide directly:

• Full name, date of birth, and gender
• Home address, city, and province (e.g., Manila, Cebu, Davao)
• Email address and mobile number
• Government-issued ID documents submitted during KYC verification
• Profile photo or selfie submitted for identity verification
• Payment details including bank account or e-wallet information used for deposits and withdrawals in PHP
• Messages and queries submitted through customer support channels

Information collected automatically:

• Device type, operating system, and browser details
• IP address and approximate geographic location
• Pages visited, time spent on the platform, and features used
• Game history, bet records, and transaction logs
• Login timestamps, session duration, and authentication events
• Cookies and similar tracking data (see Section 7 for details)

Information from third parties:

• Identity and age verification data from KYC providers
• Payment status and transaction confirmations from payment processors
• Fraud screening and risk signals from security partners

2 How We Use Your Information

We use the information we collect to deliver, maintain, and improve the gili18 platform. Specifically, your data is used for:

Purpose	Data Used
Account creation and verification	Name, DOB, ID documents, mobile number
Processing deposits and withdrawals	Payment details, transaction history
Fraud prevention and security	IP address, device data, login activity
Customer support and dispute resolution	Account details, communication history
Responsible gaming monitoring	Game history, session data, deposit patterns
Platform improvement and analytics	Usage data, game preferences, device info
Service communications and notifications	Email address, mobile number

We will only use your data for purposes that are compatible with why it was collected. If we need to use your information for a new purpose, we will notify you and, where required, obtain your consent.

3 How We Share Your Information

Gili18 does not sell your personal data. We may share your information with the following categories of recipients, strictly as needed to operate the platform:

• KYC and identity verification providers — to confirm your age, identity, and eligibility to use the platform
• Payment processors and financial institutions — to complete your PHP deposits and withdrawals through Philippine banking and e-wallet channels
• Game content providers — limited technical data required to deliver game sessions and settle outcomes
• Fraud and security vendors — to detect and prevent unauthorized access, money laundering, and platform abuse
• Legal and regulatory authorities — where required by applicable law, court order, or legal obligation
• Cloud and hosting infrastructure providers — for secure data storage and platform operation

All third-party partners we work with are contractually required to handle your data securely and only for the purposes we specify. We do not authorize them to use your data for their own purposes beyond those agreed upon.

4 Data Security

We take data security seriously and apply multiple layers of protection to keep your information safe:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive account and payment information
• OTP (one-time password) verification for account access and sensitive actions
• Role-based access controls that limit which staff can view personal data
• Regular security assessments and monitoring for suspicious activity
• Automatic session timeouts after periods of inactivity

While we use industry-standard measures to protect your data, no system is completely impenetrable. You also play a role in keeping your account secure — use a strong password, enable OTP, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

5 Your Privacy Rights

As a gili18 user, you have the following rights regarding your personal data:

To exercise any of these rights, contact our support team through the platform. We will respond within a reasonable timeframe and in accordance with applicable data protection obligations. Note that some requests may be limited where retention is required by law or for legitimate business purposes such as fraud prevention.

6 Data Retention

We retain your personal data for as long as your account is active and as long as needed to fulfill the purposes outlined in this policy. Specifically:

• Account and identity verification records are kept for the duration of your account and for a minimum period afterward as required for compliance purposes
• Transaction and financial records are retained for the period required under applicable financial regulations
• Customer support communications are kept for a reasonable period to assist with future queries and dispute resolution
• Usage and analytics data may be retained in anonymized or aggregated form for longer periods to support platform development

When your data is no longer needed and there is no legal requirement to retain it, we delete or anonymize it securely.

7 Cookies and Tracking

Gili18 uses cookies and similar technologies to operate the platform, remember your preferences, and improve the experience for all users. The types of cookies we use include:

• Essential cookies — required for the platform to function, including session management and security features
• Functional cookies — remember your language preferences, display settings, and login state
• Analytics cookies — help us understand how users navigate the platform so we can improve it
• Security cookies — assist with fraud detection and account protection

Essential cookies cannot be disabled as they are necessary for the platform to work. For non-essential cookies, you can manage your preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

8 Children and Minors

Gili18 is strictly an adult platform for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered on the platform, the account will be immediately closed and any associated data will be deleted. If you believe a minor has accessed our platform, please contact our support team right away.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the platform or via your registered contact details. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically to stay informed about how we handle your data.