Gili18 Terms and Conditions

1. Account Registration and Eligibility

To use gili18, you must create an account by providing accurate, complete, and current information. You agree to the following:

• You are at least 21 years of age and legally able to participate in online gaming in your jurisdiction
• You will provide truthful personal details including your full name, date of birth, address, and contact information
• You will complete the Know Your Customer (KYC) verification process by submitting valid government-issued identification
• You will not create multiple accounts or allow others to use your account
• You will keep your login credentials secure and notify us immediately of any unauthorized access
• You are not accessing gili18 from a restricted jurisdiction or violating local laws by using the platform

We reserve the right to suspend or terminate accounts that fail to meet these eligibility requirements or provide false information during registration.

2. Deposits, Withdrawals, and Payments

All financial transactions at gili18 are conducted in Philippine Peso (PHP). You agree to the following payment terms:

• Deposits can be made through approved payment methods including Philippine online banking, bank transfer, GCash, and Maya
• Minimum and maximum deposit limits are displayed during the transaction process and may vary by payment method
• Withdrawals are processed to the same payment channel used for your most recent deposit, subject to verification
• Withdrawal requests require a verified account (KYC-complete) and may be subject to additional security checks
• Processing times vary by method and are provided as estimates only; gili18 is not responsible for delays caused by third-party payment processors or banks
• You are responsible for any fees charged by your bank or payment provider; gili18 does not charge withdrawal fees except where explicitly stated
• All deposits are final and non-refundable once credited to your account balance, except as required by law or our discretion

3. Betting and Gaming Rules

When placing bets or playing games on gili18, you acknowledge and agree to the following:

• All bets are final once confirmed; mistakes in bet selection are your responsibility
• Odds, lines, and game outcomes are determined by the platform and our providers and are final unless a clear technical error occurred
• In cases of obvious errors (such as incorrect odds display), gili18 reserves the right to void affected bets and refund stakes
• Sports bets are settled based on official results at the conclusion of the event; subsequent changes or appeals do not affect settlements
• Live in-play bets may experience slight delays due to data transmission; odds displayed at the time of bet confirmation are binding
• Slot games and casino games use certified random number generators (RNG) to ensure fair outcomes
• Game rules specific to each title are available within the game interface; it is your responsibility to understand these rules before wagering
• Bonus funds and promotional credits are subject to separate terms and wagering requirements as outlined in the specific promotion

4. Prohibited Activities

The following activities are strictly prohibited on gili18 and may result in account suspension, fund forfeiture, or permanent ban:

• Using the platform if you are under 21 years of age
• Creating multiple accounts to abuse promotions or circumvent restrictions
• Engaging in collusion, match-fixing, or any form of cheating
• Using automated bots, scripts, or third-party software to place bets or play games
• Exploiting technical errors, glitches, or system vulnerabilities for personal gain
• Money laundering or using gili18 for any illegal financial activity
• Sharing your account with others or allowing third parties to access your credentials
• Attempting to manipulate odds, outcomes, or game results through fraudulent means
• Abusing customer support or engaging in threatening, abusive, or inappropriate behavior toward staff

Gili18 employs monitoring systems to detect suspicious activity. If we determine that you have engaged in prohibited conduct, we reserve the right to confiscate winnings, close your account, and report the matter to relevant authorities.

5. Responsible Gaming

Gili18 is committed to promoting responsible gaming practices. We provide tools to help you stay in control and enjoy gaming responsibly:

• Deposit limits can be set daily, weekly, or monthly from within your account settings
• Session time reminders are available to notify you when you have been playing for an extended period
• Self-exclusion allows you to temporarily or permanently suspend your account if you feel you need a break
• Reality checks can be enabled to display your net gaming activity at regular intervals
• Our support team is available 24/7 to assist players who may be experiencing difficulties with their gaming habits

Online gaming is entertainment. It is not a reliable source of income, and outcomes are never guaranteed. If you feel that your gaming is no longer enjoyable or is affecting your daily life, please visit our Responsible Gaming page for guidance and support resources.

6. Account Security and Privacy

You are responsible for maintaining the security of your account. Gili18 uses SSL encryption, OTP verification, and KYC processes to protect your account and funds. You agree to:

• Use a strong, unique password and never share it with anyone
• Enable any available two-factor authentication or OTP features
• Log out of your account when using shared or public devices
• Notify us immediately if you suspect unauthorized access to your account
• Keep your registered contact details current so we can reach you for security alerts

Our collection, use, and storage of your personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions by reference.

7. Promotions and Bonuses

Gili18 offers promotional bonuses and rewards from time to time. All promotions are subject to specific terms and conditions that are published alongside each offer. General rules that apply to all promotions include:

• Each promotion is available once per eligible account unless stated otherwise
• Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash
• Gili18 reserves the right to modify, suspend, or cancel any promotion at any time
• Bonus abuse or manipulation of promotional terms will result in bonus forfeiture and may lead to account suspension
• Free spins and other non-cash rewards have specific expiry periods as stated in the relevant promotion

Specific bonus percentages, amounts, or wagering multipliers are not stated in these general terms. Please refer to the active promotions within your account for current offer details.

8. Limitation of Liability

To the fullest extent permitted by applicable law, gili18 and its operators, partners, and service providers shall not be liable for:

• Any loss of funds arising from unauthorized account access where you have failed to maintain adequate security
• Service interruptions, technical failures, or errors beyond our reasonable control
• Decisions made based on information displayed on the platform that may contain errors
• Losses incurred through gaming activity, which is inherently a risk-based entertainment activity
• Third-party payment delays or failures

Nothing in these terms limits our liability for fraud, gross negligence, or any other matter that cannot be excluded by law.

9. Suspension and Termination

Gili18 reserves the right to suspend or terminate any account at our discretion. Grounds for account action include but are not limited to violation of these Terms and Conditions, suspicious or fraudulent activity, failure to complete KYC verification, or inactivity over an extended period. Upon termination, any remaining balance in a verified account will be returned to you through your registered payment method, subject to standard verification checks. Funds associated with suspected fraud or policy violation may be withheld pending investigation.

You may close your account at any time by contacting customer support. Account closure requests are processed within a reasonable timeframe, and any remaining verified balance will be returned as described above.

10. Governing Law and Disputes

These Terms and Conditions are governed by applicable laws. If you have a dispute with gili18, we encourage you to contact our customer support team first, as most issues can be resolved promptly through that channel. Formal disputes that cannot be resolved through customer support will be handled in accordance with applicable legal procedures. By using gili18, you agree to resolve any claims on an individual basis and not as part of a class or representative action.